WHY CARVANA CHOSE A SUPPLY CHAIN CONTROL TOWER OVER DASHBOARDS TO ENHANCE OPERATIONS?
Sr. Product Manager, Carvana
Leslie has 15 years of experience with technologies such as TrackX, Manhattan, JDA, and Salesforce. She has worked for companies such as Advanced Auto Parts, Manhattan Associates, and has even started her own business.
Q: Leslie, let’s resolve the suspense! Why did you pick a Control Tower over a Dashboard?
“We were on the lookout for a solution that offered greater visibility and control over operations, but given the large size and growth of operations, Carvana couldn’t ignore present-day realities during implementation. We needed a way for users to interact with older systems while using the new solution. That is the main reason which prompted us to choose the Control Tower solution over a Dashboard. Control Tower gives us the convenience of using a centralized system without forcing us to overhaul our operations.”
Q: Before Control Tower, what was your experience like?
“Before implementing the Control Tower, our visibility was limited because of the disconnect amongst our systems. This resulted in users having to open multiple windows just to track one car. In many instances, the users needed to copy information from one system to another which wasted time and was prone to human errors. Systems were functional, but we were looking for something exceptional.”
Q: How is your experience now after implementing the Neurored Control Tower?
“We definitely found what we were looking for implementing Neurored’s Supply Chain Control Tower which has resulted in better user experience for the end-user which in-turn has improved the efficiency of operations. We control multiple systems through a single interface and things work “at the touch of a button” which gives us more time to serve our customers.”
Q: Where do you see this type of process improvement going in the future?
“As Carvana grows, I see such improvements having a lot of potential around improving functionality, reducing costs, and enabling end-to-end visibility. The future is very exciting and it’s reassuring to have Neurored’s support along this journey.”