DELIVER SEAMLESS SHIPPER EXPERIENCE
If they have a question, an agent from a shipping company will call them to help. Agents can quickly identify key information with a 360-degree view of the shipper in Sales Cloud. While Einstein discovery offers smart product recommendations including ways to reduce costs for necessary services like cargo insurance and humidity monitoring. And all orders and shipment information are available for review on a control tower.
With a 360-degree view of carriers, agents can monitor qualifications, rates and performance levels to ensure shippers and consignees receive the best service every time.
If any problems or delays should arise, the service cloud helps manage the service process by proactively sending alerts as soon as there is a change in the delivery and can instantly check cargo conditions through Salesforce IoT.
Speak to Our Agents From Any Device at Any Time
If shippers and consignees want to track and trace shipments without speaking to an agent, they can log into their account from any device at any time or chat with a chat bot.
And shipping companies can integrate intelligence directly into their CRM with Einstein analytics gaining insight to shipment and fulfilment forecasts, carrier rating bid and delivery response, time and new opportunities based on distribution and destination.
Come Start Your Journey with Us!
Drop us a message to get started, and we’ll show you how you can impact every stage of the shipper experience and transform your business.
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