NEURORED
CRM + SRM For Global Trade
Loved by Customers
Customer Relationship Management Features
CRM Software Features for Global Trade
Navigate end-to-end client interactions with ease using the following mobile-optimized CRM features:
- Accounts and Contact Management: Obtain essential client details, documents, and contacts to enhance collaboration and communication.
- Activity Management: Schedule tasks, set up reminders, and initiate custom workflows based on real-time events.
- Salesforce-Native Solution: Utilize enterprise-class functionalities, adaptability, and security that make Salesforce the world’s leading CRM platform.
- Mobile-Ready CRM Access: post to a group, view files, and update records on Salesforce’s Accounts, Contacts, and Activities objects.
Neurored’s enterprise CRM solution elevates your business by offering specialized customer relationship management tailored to the global transport and logistics industry.
Email Integration and Order Creation Solution
Capture customer emails and link them to your order management processes with Neurored’s CRM & SRM solution:
- Email Integration (Outlook/ Gmail): Record customer emails on the system to give your team the context needed to provide a friction-free customer experience
- Unified Communication Records that centralize customer interactions and documents, allowing your team to offer a cohesive customer experience.
- Integrated Ordering Management: Seamlessly link your online sales orders and purchase orders with all transportation and logistics operations.
With these features, your team can optimize and automate procurement activities, reducing manual effort and elevating operational efficiency.
Centralized Documentation Management System
Unify all documents related to customer and supplier accounts with Neurored’s CRM & SRM features that help you:
- Generate and manage documents like the Bill of Lading, Airway Bill, Commercial Invoice, and Packing List to reduce paperwork and manual errors.
- Capture Attachments from Emails: Seamlessly extract and store email attachments, ensuring key documents are instantly accessible within the system.
- Arrange Files and Manage Access: Store documents in intuitively named folders for swift retrieval during crucial moments. Manage user access and track file modifications without leaving the app.
An intuitive approach to digital documentation significantly reduces paperwork and enhances operational efficiency.
Supplier Relationship Management Features
Vendor Onboarding and Management Software
Streamline supplier integration with Neurored’s Supplier Relationship Management System. Our robust solution offers:
- Efficient Supplier Registration: to simplify the onboarding process with clear qualification guidelines and automated approval workflows.
- Centralized Supplier Database: with all critical supplier information, including contact details, certifications, and performance metrics.
- Proactive Risk Management: assess credit ratings and mitigate risks, ensuring a secure and compliant supplier network.
With these SRM features, enterprises can create, onboard, and remove suppliers to maintain a healthy and compliant supplier database, enhancing collaboration and driving business growth.
Supplier Performance Management App
Keep the procurement process fair, transparent, and competitive with Neurored’s SRM Software with features like:
- Detailed Supplier Scorecards: Get the best deals by selecting offers based on measurable metrics like price, responsiveness, efficiency, and service/product quality.
- Real-time Performance Alerts: Ensure consistent vendor performance by continuously measuring supplier performance against key performance indicators (KPIs).
- Comprehensive Compliance Tracking: ensures that all suppliers consistently meet industry standards and embrace corporate social responsibility.
By leveraging these Supplier Relationship Management tools, companies can maintain performance-driven supplier relationships and achieve a consistent competitive advantage.
Electronic Tendering & Bid Management Platform
Revolutionize your e-procurement strategy with Neurored SRM’s enterprise features like:
- Controlled Electronic Tenders: set up private auctions, ensuring only pre-approved suppliers can bid on critical projects.
- Login-Free Supplier Quoting: allowing for hassle-free offer submissions by suppliers, with automatic updates to the relevant application records.
- Reverse Auctioning & Bid Ranking: promote competitive pricing by providing suppliers with target prices and real-time bid rankings.
Neurored’s platform ensures a controlled, transparent, and competitive electronic tendering environment, empowering businesses to procure with precision.
Collaboration with Salesforce Chatter & Vendor Portals
Unlock a new level of supplier interaction with Neurored’s Supplier Relationship Management Software, featuring:
- Supplier Collaboration Platforms: enable direct, efficient communication and document sharing with suppliers.
- Integrated Chat Functionality: via Salesforce Chatter for seamless real-time supplier communication, negotiation, and feedback.
- Contract Management: Manage and store vendor contracts to ensure compliance and streamline renewals.
Neurored’s CRM & SRM suite enhances stakeholder cooperation and gathers valuable vendor feedback, paving the way for stronger, more integrated supplier relationships.
Automation Software for Supplier Management
Neurored’s SRM solution empowers your supply chain with automation, providing:
- Streamlined Approval Workflows: automate the approval of acceptable supplier quotations and expedite supplier engagement.
- Automated Bill Audits: compare supplier bills with quoted prices to help the accounts payable teams ensure that the amounts match.
- Incident Management Workflows: automatically notify teams to resolve supplier-related issues and maintain supply chain integrity.
These automations boost efficiency and reinforce accuracy and accountability in managing supplier relationships.
Integrate SRM with Enterprise Systems
Neurored’s CRM & SRM Software seamlessly integrates into your enterprise ecosystem, allowing for:
- Integrated Procurement Platform: Neurored’s SRM is integrated with its other TMS and SCM solutions, enabling smooth operations from purchase to delivery.
- Enterprise Systems Integration: Integrate your SRM with ERP and other business systems for centralizing data and better decision-making.
- Customer Portal Integration: Give your customers the choice to choose from multiple pre-selected offers, enhancing transparency and control in the quotation process.
These integrations bridge the gap between procurement, operations, and customer service, creating a cohesive enterprise workflow.
SRM Dashboards and Analytics
Gain valuable insights and maintain control over your supplier relationships with Neurored’s SRM Software, featuring:
- Detailed Spend Analysis: to categorize and scrutinize supplier expenses.
- Customizable Dashboards & Reports: for a granular view of supplier performance and relationship insights.
- Real-Time Alerts & Notifications: for proactive supplier management and resolving issues promptly.
Accurate supplier relationship analytics empower businesses to make informed, data-driven decisions for enhanced vendor management.
One Stop Solution for Transportation & Logistics
Neurored’s unique technology and methodology enable you to integrate your company’s in-house systems securely to the Salesforce Cloud Platform. Take advantage of all the technology of the Salesforce Platform to manage your customer relationships, supplier relationships, and ordering process.
Note** No matter what your current systems are, Neurored licenses already embed the Salesforce Platform and the integration middleware required.
Related Solutions
Supply Chain Collaboration
Bridge communication gaps, enhance customer brand loyalty and improve collaboration with vendors & partners through a trusted digital experience community portal.
Freight Rates Management
Leverage the industry’s leading Price Optimization and Management Software for enterprises managing Freight Rates, Tendering, Quotation, and Shipment Execution.
Transportation & Logistics Optimization
Achieve excellence by optimizing your pickup-to-delivery network across order consolidation, transport dispatch, cross-docking, warehousing, and last-mile delivery.
CRM & SRM Solution Benefits
%
Improved Response Times
By setting up self-service portals and automating the time-intensive, manual tasks.
Improved Profit Margins
Negotiating the best prices through Supplier portals improves business profitability.
%
Increased Win Ratio
Timely follow-ups and intelligent insights help your team succeed on more deals.
Streamlined processes improve service quality, making customers & vendors happier.
Higher Stakeholder Satisfaction
Carefully automated processes guarantee informational accuracy in operations.
%
Manual Error Elimination
Eliminate incidents by getting instant supplier performance alerts and insights.
Real-Time Supplier Insights
%
Improved Response Times
By setting up self-service portals and automating the time-intensive, manual tasks.
Higher Stakeholder Satisfaction
Streamlined processes improve service quality, making customers & vendors happier.
%
Manual Error Elimination
Carefully automated processes guarantee informational accuracy in operations.
Improved Profit Margins
Negotiating the best prices through Supplier portals improves business profitability.
%
Increased win ratio
Timely follow-ups and intelligent insights help your team succeed on more deals.
Real-Time Supplier Insights
Eliminate incidents by getting instant supplier performance alerts and insights.
%
Improved Response Times
By setting up self-service portals and automating the time-intensive, manual tasks.
Higher Stakeholder Satisfaction
Streamlined processes improve service quality, making customers & vendors happier.
%
Manual Error Elimination
Carefully automated processes guarantee informational accuracy in operations.
Improved Profit Margins
Negotiating the best prices through Supplier portals improves business profitability.
%
Increased Win Ratio
Timely follow-ups and intelligent insights help your team succeed on more deals.
Real-Time Supplier Insights
Eliminate incidents by getting instant supplier performance alerts and insights.
Download the latest solution information for Supplier Relationship Management (SRM)
Customer Success Stories
Sentury Tire USA Success Story
“Thanks to Neurored’s Salesforce expertise, we have launched our vision of an interactive customer portal. Our customers now have detailed, real-time visibility of their shipments and are notified of relevant events as soon as they occur, even if the shipment has multiple drops.”
Maxwell Wee, Executive Vice President
Werner Enterprises Success Story
“Neurored’s solution for Bid Management has eliminated the time we used to spend on Bid consolidation for inquiries to be priced and creating Pre-Bid Summaries. We have streamlined pricing numerous lanes by multiple teams by having the data all in one place.”
Rachel Schulz, Associate Director of Logistics Pricing
Customer Testimonials
Holcim Trading
“We were looking at streamlining our end-to-end business processes, increasing efficiency, and getting reports and analytics out of it and Neurored was a very good fit for us. After implementing the solution, we’ve had a very good functional baseline, improvement in productivity with an incredible 95% user satisfaction!”
Europartners
“Neurored has truly been a Partner for us who has supported us in our growth and development. They took the time to understand our vision before designing a digital transformation solution.”
Ash Grove
“Neurored has digitally connected our forecasting and importing processes, providing us with real-time visibility into our inventory from source to customer, worldwide. Thanks to Neurored, we now automatically reconcile actual logistics costs against estimates, protecting margins while meeting our customers’ high standards.”
Sentury Tire USA
“We chose Neurored because of their flexible business model and how they are able to adapt to our organization’s needs as we grow. Apart from offering a great customer portal solution, the Neurored team is also a trusted advisor and helped Sentury use the Salesforce platform to its full potential.”
DG International
“Working with Neurored enabled us to go paperless and digital! In a small amount of time, we streamlined our internal processes from Sales to Service, and using the Neurored platform we have managed to digitally transform our business. The team at Neurored is always on hand to support and offer new and innovative ideas. We have really enjoyed working with them!”
Frequently Asked Questions
What is the difference between CRM and SRM?
CRM (Customer Relationship Management) and SRM (Supplier Relationship Management) are both integral parts of business operations but focus on different aspects of relationships.
CRM focuses on managing the company’s interactions with its customers. It’s about understanding customer needs, improving customer service, tracking interactions, and managing the sales pipeline. CRM systems help businesses in marketing, sales, and customer service.
SRM, on the other hand, is concerned with managing the relationships with the business’s suppliers. It involves streamlining processes related to procurement, evaluating supplier performance, managing contracts, and optimizing the supply chain. SRM aims to foster positive relationships with suppliers and ensure mutual benefit.
What is an SRM in Salesforce?
An SRM on Salesforce is a Supplier Relationship Management solution built using the Salesforce platform. With Salesforce-native SRMs like Neurored, one can track supplier information, manage procurement activities, evaluate supplier performance, and integrate with enterprise systems to enhance efficiency, visibility, and collaboration in the supply chain.
What key features should CRM Software include?
A robust CRM system should include the following:
- Comprehensive Contact and Account Management.
- Efficient Activity and Task Scheduling.
- Seamless Email Integration and Order Management.
- Centralized Documentation Systems.
What key features should SRM Software include?
Essential features of SRM software are:
- Efficient Supplier Onboarding and Management.
- Centralized Supplier Database for easy access to information.
- Risk Management Tools for assessing and mitigating risks.
- Performance Management with detailed supplier scorecards.
- Compliance Tracking to ensure adherence to standards.
- Electronic Tendering and Bid Management for competitive procurement.
- Integration with other enterprise systems for seamless operations.
Why is Neurored's CRM & SRM Solution unique?
Neurored’s CRM & SRM solution has all the key functionality listed above while being native to Salesforce — the world’s #1 Business Apps Platform — makes Neurored fast, secure, configurable, integrable, stable, and enterprise-ready.
Is Salesforce required to use Neurored's CRM & SRM solutions?
No, Salesforce is not a prerequisite. Neurored’s solutions are built on Salesforce for optimal performance but can integrate seamlessly with various ERP, WMS, and other enterprise systems.
Can Neurored's CRM & SRM Software integrate with existing systems?
Yes, Neurored’s solutions are designed for high compatibility and can be integrated with existing ERP, WMS, and other critical business systems, ensuring smooth operations and data centralization.
Can I use my own vendors when using Neurored’s Supplier Relationship Management Software?
Yes. Neurored is vendor-agnostic as it is purely an SRM Software. Neurored helps you collaborate with your existing strategic vendors by connecting with them at your convenience.
Does my business need SRM Software?
With today’s competitive global markets, businesses need the right software to compete with those with access to the right suppliers, materials, and prices. Supplier Relationship Management Software is a must-have tool in today’s modern, fast-paced, and competitive marketplace.
How does Neurored ensure data security and compliance in its CRM & SRM Software?
Neurored, built on the Salesforce platform, adheres to the highest data security and regulatory compliance standards, ensuring that customer and supplier data is protected and operations remain within legal frameworks.
Is Neurored a Cloud-based CRM & SRM solution?
Yes, Neurored’s cloud-native solutions offer the flexibility, scalability, and accessibility of cloud computing, eliminating the need for on-premise infrastructure and maintenance.
Can Neurored’s CRM & SRM Solution be purchased separately?
Absolutely. All Neurored solutions are modular, and we will only implement the pieces that you require.
