Customer Relationship Management Features
Supplier Relationship Management Features
Supply Chain Collaboration
Bridge communication gaps, enhance customer brand loyalty and improve collaboration with vendors & partners through a trusted digital experience community portal.
Freight Rates Management
Leverage the industry’s leading Price Optimization and Management Software for enterprises managing Freight Rates, Tendering, Quotation, and Shipment Execution.
Transportation & Logistics Optimization
Achieve excellence by optimizing your pickup-to-delivery network across order consolidation, transport dispatch, cross-docking, warehousing, and last-mile delivery.
Download the latest solution information for Supplier Relationship Management (SRM)
“We were looking at streamlining our end-to-end business processes, increasing efficiency, and getting reports and analytics out of it and Neurored was a very good fit for us. After implementing the solution, we’ve had a very good functional baseline, improvement in productivity with an incredible 95% user satisfaction!”
“Neurored has truly been a Partner for us who has supported us in our growth and development. They took the time to understand our vision before designing a digital transformation solution.”
“Neurored has digitally connected our forecasting and importing processes, providing us with real-time visibility into our inventory from source to customer, worldwide. Thanks to Neurored, we now automatically reconcile actual logistics costs against estimates, protecting margins while meeting our customers’ high standards.”
Sentury Tire USA
“We chose Neurored because of their flexible business model and how they are able to adapt to our organization’s needs as we grow. Apart from offering a great customer portal solution, the Neurored team is also a trusted advisor and helped Sentury use the Salesforce platform to its full potential.”
“Working with Neurored enabled us to go paperless and digital! In a small amount of time, we streamlined our internal processes from Sales to Service, and using the Neurored platform we have managed to digitally transform our business. The team at Neurored is always on hand to support and offer new and innovative ideas. We have really enjoyed working with them!”
Frequently Asked Questions
What is the difference between CRM and SRM?
CRM (Customer Relationship Management) and SRM (Supplier Relationship Management) are both integral parts of business operations but focus on different aspects of relationships.
CRM focuses on managing the company’s interactions with its customers. It’s about understanding customer needs, improving customer service, tracking interactions, and managing the sales pipeline. CRM systems help businesses in marketing, sales, and customer service.
SRM, on the other hand, is concerned with managing the relationships with the business’s suppliers. It involves streamlining processes related to procurement, evaluating supplier performance, managing contracts, and optimizing the supply chain. SRM aims to foster positive relationships with suppliers and ensure mutual benefit.
What is an SRM in Salesforce?
An SRM on Salesforce is a Supplier Relationship Management solution built using the Salesforce platform. With Salesforce-native SRMs like Neurored, one can track supplier information, manage procurement activities, evaluate supplier performance, and integrate with enterprise systems to enhance efficiency, visibility, and collaboration in the supply chain.
What key features should CRM Software include?
A robust CRM system should include the following:
- Comprehensive Contact and Account Management.
- Efficient Activity and Task Scheduling.
- Seamless Email Integration and Order Management.
- Centralized Documentation Systems.
Why is Neurored's CRM & SRM Solution unique?
Neurored’s CRM & SRM solution has all the key functionality listed above while being native to Salesforce — the world’s #1 Business Apps Platform — makes Neurored fast, secure, configurable, integrable, stable, and enterprise-ready.
Is Salesforce required to use Neurored's CRM & SRM solutions?
No, Salesforce is not a prerequisite. Neurored’s solutions are built on Salesforce for optimal performance but can integrate seamlessly with various ERP, WMS, and other enterprise systems.
Can Neurored's CRM & SRM Software integrate with existing systems?
Yes, Neurored’s solutions are designed for high compatibility and can be integrated with existing ERP, WMS, and other critical business systems, ensuring smooth operations and data centralization.
Can I use my own vendors when using Neurored’s Supplier Relationship Management Software?
Yes. Neurored is vendor-agnostic as it is purely an SRM Software. Neurored helps you collaborate with your existing strategic vendors by connecting with them at your convenience.
Does my business need SRM Software?
With today’s competitive global markets, businesses need the right software to compete with those with access to the right suppliers, materials, and prices. Supplier Relationship Management Software is a must-have tool in today’s modern, fast-paced, and competitive marketplace.
How does Neurored ensure data security and compliance in its CRM & SRM Software?
Neurored, built on the Salesforce platform, adheres to the highest data security and regulatory compliance standards, ensuring that customer and supplier data is protected and operations remain within legal frameworks.
Is Neurored a Cloud-based CRM & SRM solution?
Yes, Neurored’s cloud-native solutions offer the flexibility, scalability, and accessibility of cloud computing, eliminating the need for on-premise infrastructure and maintenance.
Can Neurored’s CRM & SRM Solution be purchased separately?
Absolutely. All Neurored solutions are modular, and we will only implement the pieces that you require.