Communities Are for

Get Your Allies on the Same Page

COMPLETE COMMUNITY COLLABORATION

People involved in the global trade and logistics industry have grown accustomed to the convenience of booking services online.Benefits include clear pricing information, lack of waiting times, and no pressure to purchase are well-appreciated by customers given that wrong decisions could be especially costly.

With Neurored’s Branded Communities, customers can compare, schedule, book, track, and pay for services at their own pace. Give your customers access to a guided, user-friendly buying process to buy the right goods and services. You can use short, simple, and well-structured questionnaires to understand customer requirements and direct them to the right product or service. A resourceful support system always helps businesses service a larger number of customers effectively. Should they need further assistance, our advanced chatbots will be standing by, ready to answer questions and help customers make a decision.

But communities aren’t just for customers, work with suppliers, carriers, and partners to get end-to-end visibility and control of your supply chain operations. By giving stakeholders access to your community, partners no longer feel like outsiders and suppliers can mass upload their rates into the system pending your approval. This helps bridge gaps in communication, collaboration, and coordination that occur in different processes of your supply chain. 

Supplier Communities

Integrate your suppliers through a branded portal dedicated to sourcing

Customer Communities

Provide self-service customer portal to deal with orders and queries

Partner Communities

Create a community to share relevant information with your partners

THE CONVENIENCE OF COMMUNITIES

Branded Communities are the perfect tool to drive transparency, facilitate follow-ups, and keep the stakeholders engaged and well-informed. You can onboard, manage, and evaluate your suppliers, enable professional self-service functionality, set up reverse auctions to contract the best rates, and much more ⁠— all from within your branded community.

THE CONVENIENCE OF COMMUNITIES

Branded Communities are the perfect tool to drive transparency, facilitate follow-ups, and keep the stakeholders engaged and well-informed. You can onboard, manage, and evaluate your suppliers, enable professional self-service functionality, set up reverse auctions to contract the best rates, and much more ⁠— all from within your branded community.

Branded Community Portal

Create a helpful self-service portal for all external stakeholders with purposeful  and consistent branding to improve brand loyalty and trust. Communities are fully configurable to your needs and processes to give users an intuitive and smooth experience.

Reverse Auctions And e-Sourcing 

Set up controlled auctions by inviting suppliers based on custom performance metrics. Onboard suppliers with a standardized process and set up an orderly classification of suppliers. Easily compare and analyze supplier bids to choose the most beneficial deal for your business.

Supplier Rates Maintenance

Give your suppliers and carriers easy access to mass-upload tools to speed up the flow of information, eliminate errors, and delegate rates upkeep. Standardize upload templates to permit easy rates comparison and seal the best deal across all suppliers.

Self-service Customer Quotation

Set up customized, intuitive, and guided processes to give customers a smooth buying experience. Let customers browse and buy at their own pace and convenience. Don’t let business hours affect buying hours and get a truly global customer base by enabling 24/7 access.

Community Control Tower

Add value to your services by giving customers end-to-end visibility of big-picture & granular details of all their shipments and orders. Send out timely updates and alerts to customers to keep them in the loop and enable on-the-go responses with mobile access.

Community Analytics

Set yourself apart from the competition and increase customer loyalty by giving your customers access to the most advanced analytics in the business. Set up intuitive reports and customize dashboards to help customers uncover valuable shipping insights.

%

Increase in Customers Service Productivity

%

Increase in Customer Loyalty

%

Improvement in Collaboration

Branded Community Portal

Create a helpful self-service portal for all external stakeholders with purposeful  and consistent branding to improve brand loyalty and trust. Communities are fully configurable to your needs and processes to give users an intuitive and smooth experience.

Reverse Auctions And e-Sourcing

Set up controlled auctions by inviting suppliers based on custom performance metrics. Onboard suppliers with a standardized process and set up an orderly classification of suppliers. Easily compare and analyze supplier bids to choose the most beneficial deal for your business.

Supplier Rates Maintenance

Give your suppliers and carriers easy access to mass-upload tools to speed up the flow of information, eliminate errors, and delegate rates upkeep. Standardize upload templates to permit easy rates comparison and seal the best deal across all suppliers.

Self-service Customer Quotation

Set up customized, intuitive, and guided processes to give customers a smooth buying experience. Let customers browse and buy at their own pace and convenience. Don’t let business hours affect buying hours and get a truly global customer base by enabling 24/7 access.

Community Control Tower

Add value to your services by giving customers end-to-end visibility of big-picture & granular details of all their shipments and orders. Send out timely updates and alerts to customers to keep them in the loop and enable on-the-go responses with mobile access.

Community Analytics

Set yourself apart from the competition and increase customer loyalty by giving your customers access to the most advanced analytics in the business. Set up intuitive reports and customize dashboards to help customers uncover valuable shipping insights.

Benefits of Communities

Chatbot Query Prioritization

Improved Customer Engagement

Automated Follow-up Process

Enhanced Collaboration

Enhanced Customer Service

Delegated Rates Upload

Streamlined Process and Services

Reduced Customer Service Times

Trusted By Industry Leaders

Our Customers

CUSTOMER TESTIMONIALS

Why customers love Neurored

"Neurored is a complete and adaptable End-to-End Logistics Solution that helped us integrate our logistics and invoicing functions with CRM in order to simplify the IT architecture, streamline business processes, and increase efficiency. We’ve seen great improvement in functional baseline and in productivity with an incredible 95% user satisfaction!"

Sebastian Lambert

Processing Manager, LafargeHolcim Trading

“Neurored has helped us integrate and automate our processes from prospecting, and sales to operations and administration - all in one! Neurored has made our internal processes easier we now have complete visibility of operations (shipment tracking) in real time. Our customers have seen a competitive advantage through the Communities on Salesforce.”

Jaime Hinojosa

Commercial Director, Pak2Go

"I would say that Neurored is the best team to have by side when you want to move to modern era. Their knowledge of Salesforce Platform is very deep and their approach towards customers and execution of tasks is at the highest level. You always feel that Neurored team is nearby ready to help when you need it."

Tada Abramavicius,

CEO, Baltic Consol Line

Let's GET Started!

Schedule a Demo Now

4 + 8 =